Salesforce Interview Questions Part 9 COMMUNITIES 176. What are communities in salesforce? Answer: Communities are a great way to provide access to a subset of our org to the external world.…

SERVICE CLOUD 162. What is Service Cloud? Answer: Service Cloud refers to the services or customer service module in salesforce.com. It includes cases, solutions and knowledge articles, entitlements and Assets. It…

SALES CLOUD 141. What is sales cloud? Answer: Sales cloud refers to the sales module in salesforce.com CRM. It includes lead, account, contacts , contracts, opportunities , products , price book,…

PROCESS BUILDER 129. What is a process builder? Answer: Process builder also allows us to automate the organization’s business processes quickly without writing any code similar to Workflow but it is more…

96. What are the different automation tools available in salesforce? Answer : Workflows Approval Process Process Builder Flow Builder 97. What are workflows? Answer Workflow allows us to automate the organizations…

78. What is a formula field? Answer : Formula field is one of the field in salesforce which is a read only field means users cannot edit and enter any values…